Shipping & Returns

Production and dispatch

• Prints and products are made to order. Production usually takes 2–7 business days before shipping.
• Originals are packed and dispatched within 5–10 business days of payment clearing.

Delivery

• Shipping times depend on destination and carrier, typically 3–8 business days domestically and 6–20 business days internationally after dispatch.
• Tracking is emailed when your parcel leaves.
• Import duties, taxes and customs fees are the buyer's responsibility.

How we pack fine art

Every original is wrapped in acid-free glassine, edge- and corner-protected with rigid board, sandwiched between stiffeners, then double-boxed with cushioning. Large unframed works travel rolled in a rigid tube with acid-free interleaving. Framed and glazed pieces are corner-blocked and shipped with shatter protection. All originals ship insured and tracked, signature required on delivery.

Damaged or misprinted items

If your item arrives damaged or the print is faulty, contact us through the form within 14 days of delivery with photographs of the item and the packaging. We will replace it or refund it at no cost to you.

Returns

• Prints and products are made to order and are not returnable unless faulty or damaged.
• Originals may be returned within 14 days of delivery if they are unused and in original condition and packaging. Return shipping and insurance are the buyer's responsibility, and a refund is issued once the piece arrives back safely.
• Commissioned work is made to your brief and cannot be returned.

Lost parcels

If tracking shows no movement for 10 business days, contact us and we will open a claim with the carrier and resend or refund.

Wrong address

Please check your address carefully. Parcels returned because of an incorrect address can be reshipped once the reshipping cost is paid.